In “The Phenomenology of Error,” Joseph Williams makes his point that
linguistic errors should be more appropriately looked at as social constructs.
By this he means that errors should be viewed more or less as an exchange
between the writer and the reader. Also, these exchanges made between writer
and reader are going to be different case to case due to how the different
readers view the writing and what each of them believe to be considered an
error or not. Just because one person believes one thing to be an error does
not make it fact, and vice versa for someone who does not think there are
errors where errors exist. As far as Wikipedia goes I think that it operates
the exact way that Williams discusses in his piece, it operates as a social
exchange. One author comes in and creates an article and then the authors after
that go through and fix what they believe to be errors or add information as
they see fit, but the social exchange itself is not the reason for the negative
perception that Wikipedia gets. The reason Wikipedia is characterized as
inaccurate and error-prone is due to the fact that the authors that create and
edit the articles are “average joes” like you and I. People do not believe that
the person making their coffee at the café and the cashier at the department
store can be credible authors. This is directly related to the 2005 study of
Wikipedia that found that it is essentially equal in errors to that of
Encyclopedia Britannica. People put a lot of weight on credentials and status
when it comes to what sources they are willing to trust. Encyclopedia
Britannica is easily trusted as a source because people see that it was written
by professionals and it is a published source. Then on the other end, Wikipedia
is not easily trusted because it is essentially written by anyone who
feels like writing and it is constantly changing and being revised.
I thought it was great how you describe Wikipedia as a social exchange. It’s a great way of describing how information flows in places like Wikipedia. This also ties in very well with the idea of errors as “social constructs.” I kind of wish I would have added this point in my post when discussing the perceived legitimacy of Wikipedia.
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